Collision Repair in Hayward
A collision stalls everything: your commute, your errands, your weekend plans. Palladium Auto Body gets you back on the road, handling your insurance claim, the repair, and the rental, so the only call you have to make is the first one. Every repair follows your vehicle’s manufacturer repair guidelines, is performed by an I-CAR certified technician, and carries a written lifetime warranty for as long as you own the vehicle.
Mon to Fri, 9am to 6pmWhat happens, from estimate to pickup
Every collision repair at Palladium runs the same five steps, from the first estimate to the day you drive the car home. Here is what happens at each one, and where you come in.
-
Estimate and Authorization
Schedule your estimate by phone or online. We gather your information, take photos of your vehicle, and have you sign an authorization so we can communicate with your insurance on your behalf. If you already have a claim number, we contact your carrier and get your claim assigned to our repair facility. If you do not yet have one, we wait until you provide it before proceeding.
-
Insurance Approval and Parts
After your preliminary estimate is approved by your insurance carrier, we call with an update. We order the approved parts and confirm the delivery timeline. Once we have a date for parts arrival, we reach out to schedule your vehicle drop-off.
-
Vehicle Drop-Off and Blueprinting
When you drop off your vehicle, we document its condition with new photos and confirm the work authorization. A certified technician disassembles the damaged areas to inspect for hidden issues. If new damage is found, we prepare a supplemental estimate for your insurance and order any additional parts once approved.
-
Repairs and Paint
Your vehicle repair begins. Depending on the scope, this may involve structural work, panel replacement, or paint. All repairs follow the approved estimate and manufacturer specifications.
-
Reassembly, Inspection, and Pickup
After repairs, your vehicle is reassembled and inspected. Every vehicle is cleaned inside and out, final paperwork is prepared, and your pickup date is confirmed.
Need a tow or emergency help?
If your vehicle cannot be driven, or you need immediate assistance after a collision, Palladium can arrange a tow through our partner, United Towing. We coordinate towing directly to our shop, and we can help with emergency tows or vehicle storage if necessary.
Just let us know when you call or schedule your estimate, and our team will help get your vehicle here safely.
Equipped for how cars are built now
Palladium’s facility is equipped to address the challenges of modern vehicle construction. Our shop includes specialized equipment for working with steel, aluminum, and advanced composites like carbon fiber and fiberglass. Dedicated work zones keep aluminum and composite repairs separate from steel. That separation is what prevents cross-material contamination. Paint is applied in a USI Italia downdraft booth, using Glasurit paint systems for consistent color and finish. Our technicians hold I-CAR Gold and ASE certifications, and each stage of the repair follows procedures documented by the vehicle’s manufacturer.
Unibody and Frame
Structural work is performed on the Global Jig bench, with measurements checked against manufacturer data.
Aluminum and Composite
These repairs happen in a dedicated space, with tools and materials kept apart from steel work.
Paint and Finish
Paint is mixed and applied in a downdraft booth, using Glasurit products.
Certified Methods
Every job at Palladium is completed by ASE and I-CAR Gold certified technicians, using documentation supplied by the manufacturer.
Inside the Palladium shop
Our facility handles everything from routine repairs to complex structural work. Vehicles move through dedicated spaces for measurement, disassembly, and panel preparation before entering the downdraft paint booth for finishing. The workflow is organized so that each technician can focus on a specific part of your repair, from straightening metal to achieving a perfect paint match.
Schedule a collision estimate, phone or online
You can schedule your estimate by phone or online. The visit takes about twenty minutes and includes collecting your contact and insurance details, photographing your vehicle, and getting your authorization to handle the claim. If you already have a claim number, we connect with your insurer immediately. If not, we will tell you exactly what is needed.
Send the details and we will call you back
Tell us what happened and how to reach you. Messages are read during shop hours and answered by phone or email. If you already have a claim number, add it here and we will start with your insurer.
Every repair comes with a lifetime written warranty on our workmanship for as long as you own your vehicle. It covers the original owner and does not cover towing, a rental, or lost use.
Insurance we work with
Questions about your collision claim?
Do I have to use the shop my insurance recommends?
No. The choice of repair shop is yours under California law. Your insurer may suggest one of its own, and you are free to bring your vehicle to Palladium. We work directly with your carrier from there. Our Know Your Rights page walks through the details.
How long will my repair take?
It depends on the collision, the damage, the vehicle, and parts availability. We order parts ahead of the work and respond quickly to insurers, which is what keeps a repair moving. We give you a firm date once teardown is done and the repair is written.
Do you handle the rental car?
Yes. We coordinate the rental through Enterprise so you have a way to get around while your vehicle is with us. Your policy decides whether the rental is covered, and we handle the scheduling either way.
Do you use OEM parts?
Where they matter for fit, safety, and finish, yes. We talk through OEM versus aftermarket with you before a single part is ordered. A carrier cannot be forced to approve an OEM part. What you can count on is that the recommendation goes in writing on your estimate, so you have it on record if you ever need it.
Is the repair guaranteed?
Yes. A lifetime written warranty covers our workmanship for as long as you own the vehicle. If something we worked on fails, we put it right. The full terms, including what the warranty covers and where it ends, are on our warranty page.
Book your estimate, and we handle the whole claim
Call the shop, or book a time online. We look over your car, explain the repair in plain terms, and take the insurance from there.